Account Related

• How can I change my Gender?

  Due to some system limitations, we regret to inform you that we are unable to change your gender once you have entered the same.
  
  Please be assured that your gameplay experience will not be affected due to this. You can enjoy playing games without any hindrances.

• I get disconnected while playing despite being connected to the internet.

  LudoRemix requires uninterrupted Internet access in order to play online with other players.
  
  For a smooth experience, make sure that your device is connected to a reliable network and that your device's signal is strong. We recommend playing over Wi-Fi, or at least a solid 3G/4G connection.
  

• I am unable to play cash games due to a Jurisdiction error message ?

  You may see this error message if you have logged into Ludo Remix via any of our Restricted States, where we cannot allow any online cash gaming activities.
  
  Ludo Remix is restricted in the states of Andhra Pradesh, Assam, Nagaland, Sikkim, and Telangana.
  
  If you are not present in the above-mentioned states and still are getting the error message, resolve the issue by following the steps as given below -
  
  Disable the internet connection & GPS of your device
  Enable Airplane/Flight Mode
  Close Ludo Remix from the apps running in the background
  Once the above steps are done -
  
  Disable Airplane/Flight Mode
  Switch on the internet & GPS
  Open the Ludo Remix